General Terms and Conditions of Sale
SupportEffective Date: March 22, 2025
These General Terms and Conditions of Sale ("GTC") apply to all subscriptions and services provided by Foxgate.io, operated by Yanis OUALAN EI, to its customers ("You", "User", "Customer"). By subscribing to our services, you agree to these GTC in full.
1. Service Provider Information
Foxgate.io is operated by Yanis OUALAN EI (EI stands for "Entreprise Individuelle" - a sole proprietorship business structure in France, where the business and the owner are legally the same entity), registered under number 928 672 005 at the French Trade and Companies Register (RCS Paris), with registered office at 9 rue des Colonnes, 75002 Paris, France.
Contact: legal@foxgate.io
Foxgate.io is a trade name used for the business activities of Yanis OUALAN EI.
2. Description of Services
Foxgate.io provides AI-powered email filtering and management services via subscription. Services are provided through the website https://foxgate.io, including but not limited to email forwarding, categorization, dashboard access, and advanced productivity features.
Details of each subscription plan (features, pricing, billing cycle) are available on the website and may be updated periodically.
3. Prices and Payment
All prices are stated in EUR or USD (depending on the region) excluding applicable taxes unless stated otherwise.
- Prices are clearly indicated before checkout and may vary by plan or location.
- Payments are processed securely via Stripe, our payment processor.
- Subscriptions are billed monthly or annually, depending on your selection, and renew automatically unless canceled.
- Invoices are sent electronically upon each payment.
4. Right of Withdrawal / Refund Policy
Under EU law, digital services delivered immediately are not subject to the standard 14-day withdrawal right, provided the user explicitly waives this right at the time of purchase.
By subscribing, you agree that:
- You request immediate access to Foxgate.io services.
- You waive your right to withdraw once the service has started.
Refund Policy:
- Refunds are generally not provided once the subscription period has started.
- Exceptions may be made at our sole discretion in case of technical issues or service unavailability.
Customer Support: If you encounter any issues with our services, please contact us. We are committed to finding a satisfactory solution for each situation.
5. Delivery of Service
- Access to Foxgate.io services is granted immediately after successful payment.
- The service is accessible 24/7, subject to planned maintenance or unforeseen outages.
- We strive for 99.99+% uptime, but availability is not guaranteed.
6. Customer Obligations
By using Foxgate.io, you agree to:
- Provide accurate and up-to-date information.
- Use the service for lawful purposes only.
- Not engage in abuse, automated exploitation, or actions harming service integrity.
- Respect our Spam Reporting Policy as detailed in our Terms of Service.
- Refrain from reselling or sublicensing Foxgate.io services unless authorized.
7. Modification of Prices and Services
We reserve the right to modify subscription plans, pricing, or features at any time.
- Changes will be communicated in advance via email or dashboard notification.
- You may cancel your subscription before the new terms apply.
8. Termination and Suspension
- You can cancel your subscription at any time via your dashboard.
- We reserve the right to suspend or terminate access in case of violations of these GTC or our Terms of Service.
- In cases of misconduct, refunds may be denied or provided on a pro-rata basis, at our sole discretion.
9. Limitation of Liability
To the extent permitted by law, Foxgate.io shall not be liable for:
- Service interruptions or unavailability,
- Loss of data or unauthorized access,
- Consequences of spam filtering or missed emails,
- Any indirect or consequential damages.
Nothing in this section limits our liability for gross negligence, fraud, or cases where liability cannot be excluded under applicable law.
10. Force Majeure
We are not liable for delays or failures caused by events beyond our control, including but not limited to: natural disasters, government actions, cyberattacks, power outages, or pandemics.
11. Data Protection and Privacy
We comply with the General Data Protection Regulation (GDPR) and other applicable data protection laws.
- Your data is processed solely for providing the service and improving user experience.
- Third-party providers (e.g., Stripe, AWS) are used for secure data processing under GDPR-compliant frameworks.
- For full details, refer to our Privacy Policy.
12. Intellectual Property
All content, branding, and intellectual property related to Foxgate.io remain the exclusive property of Yanis OUALAN EI or its licensors. You are granted a limited, non-transferable license to use the service. Any unauthorized use is prohibited.
13. Governing Law and Jurisdiction
These GTC are governed by the laws of France and the European Union.
Any dispute shall be submitted to the exclusive jurisdiction of the courts of Paris, France.
14. Contact and Support
For questions or issues regarding these GTC, please contact us at:legal@foxgate.io
15. Updates to the GTC
We may update these GTC at any time. Changes will be published on our website. Material changes will be communicated in advance by email or dashboard notification. Continued use of the service after the update constitutes acceptance of the new terms. If you do not agree, you may cancel your subscription before the next billing cycle.
Last updated: March 22, 2025
© 2025 Foxgate.io – All rights reserved.
For legal inquiries, please contact us at legal@foxgate.io
For technical support, sales inquiries, or general questions, please contact us at hello@foxgate.io
For French customers, and given that the company is based in France and therefore subject to French law, a French version of the General Terms and Conditions of Sale is available upon request by emailing legal@foxgate.io. The online documents are in English to ensure understanding by the widest possible audience, including international customers.
Pour les clients français, et étant donné que l'entreprise est basée en France et donc soumise au droit français, une version en français des Conditions Générales de Vente est disponible sur demande via une demande à legal@foxgate.io. Les documents en ligne sont en anglais pour assurer leur compréhension par le plus grand nombre, y compris les clients internationaux.